Little Mastermind — Refund & Cancellation Policy

Last Updated:

At Little Mastermind, every product is thoughtfully designed to make early learning engaging, meaningful, and joyful. We take great care in preparing and packaging our products and want every customer to have a positive shopping experience.

If something isn’t right with your order, we’re here to help.

1. Refund Eligibility

We accept requests for refunds or other appropriate resolutions in the following circumstances:

• The product arrives damaged.
• The product has a manufacturing defect.
• An incorrect product has been delivered.
• The product is incomplete or contains missing components.

Customers are requested to report these issues within 3 calendar days of delivery, wherever possible.

This reporting period does not limit any rights or remedies available under applicable Indian consumer protection laws.

2. Little Mastermind Store Credits

Our standard policy for voluntary, discretionary refunds is to provide Little Mastermind Store Credits through a unique coupon code that can be redeemed on our website.

The following conditions apply:

• Credit Amount: Store credits will ordinarily equal the approved product value, excluding shipping charges.
• Validity: Store credits remain valid for 12 months from the date of issue.
• Multiple Redemptions: Credits can be used across multiple purchases until the available balance is exhausted.
• Partial Redemption: If a purchase is less than the available credit, the remaining balance will be retained for future purchases within the validity period.
• Additional Payment: If an order exceeds the available credit, the difference can be paid using an accepted payment method.
• Non-Transferable: Store credits are issued to the original customer and cannot ordinarily be transferred or exchanged for cash.
• Redemption: Store credits can be used on purchases made through the official Little Mastermind website.

Where applicable law requires a monetary refund, reimbursement of shipping charges, or another consumer remedy, those legal requirements will take precedence over the standard store-credit terms. Store credits will not be imposed instead of a legally required monetary refund without the customer’s agreement.

3. How to Request a Refund

To raise a request, please contact us at support@littlemastermind.in and provide:

1. Your order number.
2. Your name and registered contact details.
3. A brief description of the issue.
4. Clear photographs or a short video showing the issue, wherever reasonably possible.

Our team will review the request and communicate the available resolution.

4. Issuance of Store Credits

Once a store-credit resolution is approved, a unique coupon code will be sent to the customer’s registered email address or phone number within [10 business days].

The communication will specify the credit value, issue date, expiry date, and redemption instructions.

Customers can use the code for multiple purchases until the available balance is exhausted or the 12-month validity period ends.

5. Missing Components

Little Mastermind activity books and learning materials may contain multiple interactive pieces.

We do not offer separate replacement components.

If a product arrives incomplete, customers may request an appropriate full-product replacement or refund, subject to eligibility and applicable consumer rights.

6. Order Cancellations

Customers may request cancellation before an order has been dispatched by contacting our customer support team.

Where a cancellation is accepted, Little Mastermind may offer store credits as an optional resolution.

Where a monetary refund is required by applicable law, it will be provided in accordance with those requirements.

Once an order has been dispatched, cancellation may not be possible. This does not affect statutory rights concerning damaged, defective, incorrect, or incomplete products.

7. Non-Eligible Refund Requests

We do not ordinarily accept voluntary refund requests for:

• Change of mind or personal preference.
• Incorrect age group or product selected by the customer.
• Normal wear and tear.
• Damage caused by improper handling, storage, or use.

These exclusions do not restrict remedies available under applicable law.

8. Contact Us

For any refund, cancellation, or store-credit enquiries, please contact:

Email: support@littlemastermind.in

Phone: 9871062767

Website: www.littlemastermind.in

At Little Mastermind, we value your trust and are committed to making every shopping experience positive, transparent, and reassuring.

Nothing in this policy excludes or restricts statutory consumer rights under applicable Indian law.